AMC (Annual Maintenance)

Benefits of amc (annual maintenance) from SparrowHost

Our Annual Maintenance Contracts cover your computers, servers, network and peripherals with scheduled preventive maintenance, priority breakdown support and one fixed yearly cost.

One fixed annual cost, no surprise bills

Health checks, cleaning, updates and repair of end-user devices.

Scheduled preventive maintenance visits

Preventive maintenance and breakdown support for servers, NAS and storage.

Priority response for breakdowns

Switches, routers, firewalls and Wi-Fi access points kept configured and working.

Asset register and service history

Printers, scanners, UPS and other peripherals covered under one contract.

What we deliver

A yearly contract at a fixed price, based on the number and type of assets covered. Comprehensive and non-comprehensive options are available.

Desktops & laptops
Health checks, cleaning, updates and repair of end-user devices.
Servers & storage
Preventive maintenance and breakdown support for servers, NAS and storage.
Network equipment
Switches, routers, firewalls and Wi-Fi access points kept configured and working.
Printers & peripherals
Printers, scanners, UPS and other peripherals covered under one contract.
Priority response
Guaranteed response times for breakdown calls, remote first and on-site when required.
Asset tracking
A maintained register of every covered asset, with warranty and service history.

Approach

How the work runs

1
Survey
We list and inspect every asset to be covered.
2
Contract
A fixed annual price with coverage, visit schedule and response times.
3
Maintain
Preventive visits on schedule and support whenever something breaks.
4
Renew
Annual review of assets, incidents and recommended upgrades.

Coverage

Desktops
Laptops
Servers
Storage / NAS
Switches & routers
Firewalls
Wi-Fi
Printers
UPS
CCTV

FAQ

Common questions

What is the difference between comprehensive and non-comprehensive AMC?

A comprehensive AMC includes the cost of replacement parts; a non-comprehensive AMC covers labour and support, with parts billed separately at agreed rates.

How quickly do you respond to a breakdown?

Response times are written into the contract, typically within a few hours for critical systems, with remote support first and an on-site visit when needed.

Can we add new equipment during the year?

Yes. New assets can be added to the contract at any time on a pro-rata basis.

Benefits of amc (annual maintenance) from SparrowHost

Our Annual Maintenance Contracts cover your computers, servers, network and peripherals with scheduled preventive maintenance, priority breakdown support and one fixed yearly cost.

One fixed annual cost, no surprise bills

Health checks, cleaning, updates and repair of end-user devices.

Scheduled preventive maintenance visits

Preventive maintenance and breakdown support for servers, NAS and storage.

Priority response for breakdowns

Switches, routers, firewalls and Wi-Fi access points kept configured and working.

Asset register and service history

Printers, scanners, UPS and other peripherals covered under one contract.

What we deliver

A yearly contract at a fixed price, based on the number and type of assets covered. Comprehensive and non-comprehensive options are available.

Desktops & laptops
Health checks, cleaning, updates and repair of end-user devices.
Servers & storage
Preventive maintenance and breakdown support for servers, NAS and storage.
Network equipment
Switches, routers, firewalls and Wi-Fi access points kept configured and working.
Printers & peripherals
Printers, scanners, UPS and other peripherals covered under one contract.
Priority response
Guaranteed response times for breakdown calls, remote first and on-site when required.
Asset tracking
A maintained register of every covered asset, with warranty and service history.

Approach

How the work runs

1
Survey
We list and inspect every asset to be covered.
2
Contract
A fixed annual price with coverage, visit schedule and response times.
3
Maintain
Preventive visits on schedule and support whenever something breaks.
4
Renew
Annual review of assets, incidents and recommended upgrades.

Coverage

Desktops
Laptops
Servers
Storage / NAS
Switches & routers
Firewalls
Wi-Fi
Printers
UPS
CCTV

FAQ

Common questions

What is the difference between comprehensive and non-comprehensive AMC?

A comprehensive AMC includes the cost of replacement parts; a non-comprehensive AMC covers labour and support, with parts billed separately at agreed rates.

How quickly do you respond to a breakdown?

Response times are written into the contract, typically within a few hours for critical systems, with remote support first and an on-site visit when needed.

Can we add new equipment during the year?

Yes. New assets can be added to the contract at any time on a pro-rata basis.

AMC (Annual Maintenance)

Benefits of amc (annual maintenance) from SparrowHost

One fixed annual cost, no surprise bills

Scheduled preventive maintenance visits

Priority response for breakdowns

Asset register and service history

What we deliver

Desktops & laptops

Servers & storage

Network equipment

Printers & peripherals

Priority response

Asset tracking

How the work runs

Survey

Contract

Maintain

Renew

Common questions

Often engaged together

IT Helpdesk & Support

Network Setup & Management

Cybersecurity & VAPT

Partner with us for build, security and assurance.

AMC (Annual Maintenance)

Benefits of amc (annual maintenance) from SparrowHost

One fixed annual cost, no surprise bills

Scheduled preventive maintenance visits

Priority response for breakdowns

Asset register and service history

What we deliver

Desktops & laptops

Servers & storage

Network equipment

Printers & peripherals

Priority response

Asset tracking

How the work runs

Survey

Contract

Maintain

Renew

Common questions

Often engaged together

IT Helpdesk & Support

Network Setup & Management

Cybersecurity & VAPT

Partner with us for build, security and assurance.